1. Q: Are you a factory?
A: Yes, we are factory (was established on 2003), but not just a factory, as we have sales team, own
designers, own showroom, also can help customer purchase other products in China.
2. Q: Could you send me all your catalogues and price list?
A: As we have more than thousands of items, even 1 item have different size and package, and most
products are customized, always be updated, so we did not make a catalogue with all products
You can choose at our website: http://www.pinstar.waimaotong.com
3. Q: Could you send me some samples?
A: we can offer free sample for your evaluation, but need you pay the shipping freight, the details
please contact me at sales03@pinstar. cn.
4. Q:
a) What guarantee do I have?
b) What happens if the products you shipped are wrong or defective goods?
A:
a) Pinstar Factory is established since 2003 with more than 13 years experience in this industry, have
gained strong reputation for making high quality metal crafts.
b) Free replacement if find out any wrong or defective goods within 90 days after shipment.
5. Q: What is the convenient way to pay?
A: Paypal, T/T , Western Union are accepted generally, also pay through Alibaba.
6. Q: Where are you located?
A: Our Factory is located in Kunshan,Suzhou City, Jiangsu Province China (nearby Shanghai Port)
7. Q: Can you make Glow in the dark color?
A: Yes, we can.
8. Q: Can you make product with glitter?
A: Yes, we can.
9. Q: Can you make same design product with different colors and plating metallines?
A: Yes, we can.