1. Q: Are you a factory?
A: Yes, we are factory (was established on 2003), but not just a factory, as we have sales team, own
designers, own showroom, also can help customer purchase other products in China.
2. Q: Could you send me all your catalogues and price list?
A: As we have more than thousands of items, and most are customized, it is really too hard for
us to send you all our catalogue and price list for you.
You can visit our website: www.pinstar.waimaotong.com, we will send you price of the items you choose.
3. Q: Could you send me some samples?
A: we can offer free sample for your evaluation, but need you pay the shipping freight.
4. Q: What happens if the products you shipped are wrong or defective goods?
A: Free replacement if find out any wrong or defective goods within 30 days after shipment.
5. Q: What is the convenient way to pay?
A: Paypal, Western Union, Bank Transfer and Alibaba Trade Assurance are accepted usually
6. Q: Where are you located?
A: in Kunshan,Suzhou City, Jiangsu Province China (nearby Shanghai Port)
7. Q: Can you make Glow in the dark color?
A: Yes, we can.
8. Q: Can you make product with glitter?
A: Yes, we can.
9. Q: Can you make same design product with different colors and plating metallines?
A: Yes, we can.
10. Q: Do you accept urgent order?
A: Yes, we do.